Refund, Exchange & Order Cancellation Policy

Refund, Exchange & Order Cancellation Policy

At KRON, we are committed to ensuring your satisfaction. Please read our policy carefully before placing an order.

1. Order Cancellation

Timeframe: Orders can be cancelled within 24 hours of placement.
Post-Dispatch: Once an order has been dispatched, it cannot be cancelled.
How to Cancel: To cancel your order, please contact us immediately via WhatsApp or email with your Order Number.

2. Exchange Policy

We offer a 7-day easy exchange if you receive a product that doesn't meet your expectations.

Conditions: The item must be unused, unwashed, and in its original packaging with all tags attached.
Reasons for Exchange: * Wrong item received.
- Manufacturing defect or damage.
- Quality not as described.
Shipping Cost: If the exchange is due to a mistake from KRON (wrong/defective item), we will bear all shipping costs. For other reasons, the customer is responsible for return shipping.

3. Refund Policy

We provide refunds only in specific cases to ensure a fair experience:

Eligibility: Refunds are issued if the item is defective and a replacement is not available.
Process: After we receive and inspect the returned item, your refund will be processed within 7–10 business days.
Payment Methods: Refunds will be issued via Bank Transfer, EasyPaisa, or JazzCash (as per customer preference).
Note: Sale items and customized products are not eligible for refunds unless they are defective.

4. Non-Returnable Items

The following cannot be returned or exchanged:

Items on clearance or flash sales.
Products damaged due to customer misuse.
Items returned after the 7-day window.

5. How to Initiate a Return/Exchange

Message us on WhatsApp or email ahsansheikh.org@gmail.com
Provide your Order ID and photos of the product.
Our team will provide you with the return address.
Once received, your new item or refund will be dispatched immediately.